FAQs for neighbors and visitors

FAQs from Our Neighbors

How will the University enforce Community Standards and University Guidelines?

The University encourages all members of the University community to recognize the demonstrated public health benefits of following the Community Standards and University Guidelines to mitigate the spread of COVID-19. To assist in achieving universal compliance, the University will provide ongoing communication and education.

For students, compliance with University Guidelines is a condition of continued in-person enrollment. Failure to comply with may result in administrative action. Students must agree to the COVID-19 Notice and Student acknowledgement in order to attend courses, either in-person or remotely, this fall.

Community Standards
University Guidelines
Acknowledgement Document

What is the expectation for students living off-campus?

UNC-Chapel Hill students are expected to adhere to the University’s Community Standards. Individuals and groups, including student and community organizations, should limit in–person programs, events, and social gatherings to the number of individuals specified by state and local guidance.

Away from campus, Orange County requires face masks in restaurants, grocery and retail stores, in public transportation vehicles and in any indoor or outdoor situation where individuals cannot maintain a 6-foot physical distance.

Students and student organizations who fail to adhere to these expectations and come to the attention of local agencies and/or the University will, in most instances, be provided an initial opportunity to adjust behavior and come into compliance moving forward. When student(s) behavior is repeated and/or demonstrates willful failure to comply with these standards, they may, under certain circumstances, face legal consequences, University course disenrollment, restriction or prohibition on access to campus, and/or University disciplinary proceedings.

More information about Off-Campus Student Life may be found on the office’s website.

How is the University handling fraternities and sororities?

On August 24th, the University sent a letter to all Fraternity and Sorority Life Presidents, advisors and house corporation partners from the Vice Chancellor for Student Affairs, Executive Director of Off-campus Student Life and Community Partnerships, Executive Director of the Carolina Union and Director of Fraternity and Sorority Life addressing ongoing concerns over reports of large gatherings at fraternity and sorority houses and other residences that included multiple violations of our Community Standards, as well as local and state public health orders. The letter also provided updated guidance based on the August 17 operational changes at Carolina, including:

  • Discontinuing gatherings and events
    • The law states no formal gathering of more than 25 people indoors and 50 people outdoors.
    • Public health guidance states that NO formal or informal gatherings of any number should occur at this time.
    • Given the current status of virus transmission, the University has revised its Guidelines on Gathering and Events and prohibits on-campus gatherings of any size until further notice.
  • Testing and contact tracing protocols; Notification requirement for students who test positive
    • Based on guidance from CHS and OCHD, it is recommended that all fraternity and sorority members get tested for COVID-19.
      • Students still in the area may be request a testing appointment at Campus Health by calling 919-966-2281 for by visiting the Healthy Heels secure portal
      • Students with a car may also receive a COVID-19 Test at the UNC Respiratory Diagnostic Center by filling out an online form.
      • Students who have returned to their permanent residence, visit the NCDHHS website to identify a testing location in their area.
    • Regardless of the testing location, the University’s Guideline on Health Monitoring expressly requires that “[a]ny student . . . who tests positive through a medical provider off-campus is required to notify Campus Health.”  Students who test positive will be required to isolate for a period of time.  Close contacts of an individual who tests positive must quarantine.  The Guideline on Health Monitoring further states that “[a]ll students . . . are expected to comply with all isolation or quarantine requirements as prescribed by University staff.”
      • Concealing a positive result or providing misleading or inaccurate information so that CHS and/or OCHD do not become aware is a violation of University guidelines and may result in disciplinary action.
      • To be clear, we do not use health disclosures as a basis for University disciplinary action.
    • Housing Occupancy and Additional Steps to Reduce the Risk of Transmission
      • Every chapter should employ additional measures to reduce further the risk of transmission, including:
        • Conducting chapter meetings virtually
        • Prohibiting parties, mixers, and other social events whether formal or informal
        • Limiting food service to takeout meals only
        • Restricting access in the chapter house only to residents in the house (i.e., no guests permitted)
        • Require face masks be worn in the house at all times except when in the privacy of one’s own room

How should neighbors handle violations and how will the University follow up?

We expect all students, whether they are living on campus or off, to abide by our Community Standards, which includes limiting group gatherings, wearing a mask and practicing physical distancing.

For referrals relevant to Carolina students and non-compliance occurring off-campus, we offer additional resources as follows:

Orange County Health Department

  • Hotline: 919-245-6111 (8:30 a.m. to 5:00 p.m. Monday through Friday)
  • Chapel Hill Police Department 919-968-2760 (8:30 a.m. to 5:00 p.m. Monday through Friday)

University of North Carolina at Chapel Hill Police Department

  • UNC Silent Witness
    • Please note: this site is not monitored 24/7. If you are experiencing an emergency, please call 911. If you would like an immediate response to a non-emergency, call 919-962-8100
  • Non-emergency, call 919-962-8100

In working with the Town of Chapel HillStudent Affairs has established a process where a Chapel Hill Police officer and a member of our team from Off-Campus Student Life will visit the property to engage in an educational dialogue with the residents.  They will identify the students they interact with and if they are affiliated with a fraternity or sorority, the Director of Fraternity and Sorority Life will follow up. Reports will be documented and tracked so we can take compliance related action, as necessary.

Students who fail to live up to the agreed upon expectations by blatantly disregarding state and local public health orders and our Community Standards on or off campus are subject to a range of outcomes as determined by local ordinance and the University.

What resources is the University providing for students who have symptoms?

It is the expectation that all students, faculty and staff will adhere to the University Guideline on Health Monitoring.

For any individual who tests positive, the local health department is required to be notified.  Any student, staff, or faculty member who tests positive through a medical provider off-campus is required to notify Campus Health (students and post docs) or the Employee Occupational Health Clinic (staff and faculty) of the positive test.

Campus Health, in coordination with the local health department, conducts close contact tracing when students test positive for COVID-19.

Individuals who test positive or who are identified as close contacts will receive instructions on isolation or quarantine which may extend up to 14 days. During a period of isolation or quarantine, students, staff, and faculty are not permitted to attend class, work on-site, or participate in in-person campus activities. All students, staff, and faculty are expected to comply with all isolation or quarantine requirements as prescribed by University staff. Campus Health and EHS/UEOHC will provide guidance to students and staff/faculty respectively on when an individual may safely return to class or work. No one is permitted to resume regular campus activities following a period of isolation or quarantine until approved to do so.

Students who are asked to isolate or quarantine (whether on- or off-campus) should connect with Campus Health.  Campus Health will regularly communicate with students (daily for those in isolation and every other day for those in quarantine) and assist in coordinating testing, contact tracing, and other services as needed.  Two residence halls have been made available to support on-campus students requiring isolation or quarantine. Most students living in off-campus locations will have the flexibility to isolate or quarantine in their existing living space.

How will the University report information about the Roadmap, including about testing and tracing?

The University has developed a COVID-19 dashboard that is available to the public. This dashboard reports more than just positive cases but will also show metrics the University is tracking to inform decisions. Weekly updates allow the University to protect the privacy of student and employee information while enabling us to report data in a holistic way and to observe campus trends.

This dashboard is updated with information to guide the University’s decision making on how we may adjust operations and inform off-ramp decisions. We will make any operational decisions in consultation with the UNC System. The metrics include:

  • Campus adherence to Community Standards and University Guidelines
  • Public health and hospital capacity
  • Availability of rapid and accurate testing and contact tracing
  • Continuity of critical functions in support of on-campus operations
  • Consideration of external factors that may influence campus operations

Where can I find more information on changes to UNC Transportation & Parking and Chapel Hill Transit services?

UNC Transportation and Parking is implementing strategies for Fall 2020 to optimize parking availability and enhance safety practices for public transit. These strategies were developed in collaboration with campus representatives from the  Advisory Committee on Transportation (ACT) and others within the community to understand and support changes to commuter populations, including teleworking and hybrid learning schedules, and to mitigate impacts related to transit capacity reductions associated with physical distancing.

We are offering increased daily on-campus parking options. Weeknight parking now begins earlier, at 4 p.m. in designated lots, and students are eligible for weeknight parking through reduced student fees. Employee and student permits are now virtual, and reduced pricing is available for commuters and teleworkers.

The Town of Chapel Hill and our regional transit partners have increased the frequency of routes and added additional vehicles to compensate for the reduced bus capacities. In addition, we have added bus capacity through Carolina Livery to supplement Chapel Hill Transit service.

Local and regional transit providers have implemented safety precautions that include:

  • Mask required (posted in vehicles),
  • Mask and hand sanitizer available in vehicle (when needed)
  • Limit passengers based on vehicle size (10 per bus on standard size)
  • Separate driver and passenger(s)
  • Rear-door boarding where possible
  • Mark seating (6-feet)
  • Increased sanitation of vehicles, and
  • Route consolidation with additional buses to accommodate demand.

More information can be found at the Housing, Dining, and Transportation section of the Carolina Together website and COVID-19 updates are available at local and regional transit agency websites including Chapel Hill Transit and GoTriangle.

How can I learn more?

You may submit a specific question to Community Relations or visit UNC Health Talk or Gillings Coronavirus Information Portal for expert advice regarding COVID-19.



FAQs from Campus Visitors

Can I still visit the University’s campus?

Thanks for your interest in visiting the Carolina campus. The UNC Visitors Center is currently closed, but visitors are permitted on campus.

We are asking students, faculty, staff and visitors to adhere to our community standards and county requirements to help stop the spread of COVID-19. Campus guidelines include staying at least 6 feet away from other people whenever possible in all indoor and outdoor settings. Additionally, individuals should avoid gathering in large groups and avoid crowded areas. When indoors, all individuals must wear a face covering or face mask and maintain 6 feet of physical distance or observe facility specific requirements. When outdoors, individuals must wear a face covering or face mask when appropriate physical distancing is not possible.

For the health and well-being of residents and housing staff, residence hall visitation will be suspended until further notice, with the exception of approved accommodations (e.g., personal health aides). Only residents officially assigned to a particular room/suite/apartment/building are permitted to be physically present in those spaces. Non-residents and campus residents assigned to another building are not permitted in your residence hall.  This includes parents/family members, friends, study partners, and significant others. Violations of this requirement may result in loss of privilege to live in the residence halls.

Visitors Center
Undergraduate Admissions
Carolina Housing

What is the plan for Carolina Athletics?

The Carolina Athletics Roadmap for Fall 2020 is the result of collaborative information collection, planning and strategic decision making. It relies upon information from the Center for Disease Control and Prevention and the Occupational Safety and Health Administration, as well as the thoughtful guidance provided by campus leaders and experts, state and local public health officials, and peer institutions. The aim is to help all student-athletes and department employees safely and confidently return to campus to pursue the opportunities for which we have such great passion. Read more of the Athletics Roadmap at the Carolina Athletics website.